After implementation, shipping coordinators retired their manually maintained tracking spreadsheet. The new portal brought every tracked incoming shipment into one system of record, with real-time access to vendor, carrier, route, item, and status information. Instead of reconciling disconnected sources, coordinators could quickly find shipments at risk and investigate disruptions using current information. Time in the distribution center showed me that coordinators needed help identifying the few shipments requiring action, rather than watching every shipment more closely. Seeing their shortcuts, trusted sources, and decisions under pressure shifted the design toward exception management. Involving coordinators throughout the work helped shape a tool around how they operated and gave them confidence to adopt it.