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DESIGN
PORTFOLIO
Selected case studies showing how I bring strategy, research, and design together to build useful digital products
PRODUCT STRATEGY
USER RESEARCH
EXPERIENCE DESIGN
Retail • E-Commerce • Insurance • Healthcare • Professional Services • Hospitality • Grocery • Legal • Food Distribution
SELECTED WORKS
INSURANCE CLAIMS REIMAGINED
Transforming the insurance claims process into a faster, more accurate, and more human mobile experience through research and reusable design patterns
PRODUCT STRATEGY
USER RESEARCH
EXPERIENCE DESIGN
INSURANCE CLAIMS REIMAGINED
Transforming the insurance claims process into a faster, more accurate, and more human mobile experience through research and reusable design patterns
INSURANCE CLAIMS REIMAGINED
Applying research-driven product strategies and reusable design patterns to transform the insurance claims mobile experience.
PRODUCT STRATEGY
USER RESEARCH
EXPERIENCE DESIGN
AUTO MECHANIC FINDER SIMPLIFIED
Designing a mobile app that helps drivers find trustworthy mechanics and make more informed repair decisions.
PRODUCT STRATEGY
USER RESEARCH
EXPERIENCE DESIGN
AUTO MECHANIC FINDER SIMPLIFIED
Designing a mobile app that helps drivers find trustworthy mechanics and make more informed repair decisions.
AUTO MECHANIC FINDER SIMPLIFIED
Designing a mobile app that helps drivers find trustworthy mechanics and make more informed repair decisions.
PRODUCT STRATEGY
USER RESEARCH
EXPERIENCE DESIGN
SHIPMENT TRACKING TRANSFORMED
Enhancing shipment management with software that helps coordinators quickly identify and resolve incoming order issues
PRODUCT STRATEGY
USER RESEARCH
EXPERIENCE DESIGN
SHIPMENT TRACKING TRANSFORMED
Enhancing shipment management with software that helps coordinators quickly identify and resolve incoming order issues
SHIPMENT TRACKING TRANSFORMED
Enhancing shipment management with software that helps coordinators quickly identify and resolve incoming order issues
PRODUCT STRATEGY
USER RESEARCH
EXPERIENCE DESIGN
ONLINE ESTATE SALES MODERNIZED
ONLINE ESTATE SALES MODERNIZED
Improving the estate sale mobile experience by using usability testing to uncover issues with bidding transparency and real-time situational awareness
Improving the estate sale mobile experience by using usability testing to uncover issues with bidding transparency and real-time situational awareness
USER RESEARCH
USER RESEARCH
EXPERIENCE DESIGN
EXPERIENCE DESIGN
PRICE MANAGEMENT REINVENTED
Modernizing product information management by designing an online portal for suppliers to efficiently make bulk updates to SKU pricing and reduce costly errors
PRODUCT STRATEGY
USER RESEARCH
EXPERIENCE DESIGN
PRICE MANAGEMENT REINVENTED
Modernizing product information management by designing an online portal for suppliers to efficiently make bulk updates to SKU pricing and reduce costly errors
PRICE MANAGEMENT REINVENTED
Modernizing product information management by designing an online portal for suppliers to efficiently make bulk updates to SKU pricing and reduce costly errors
PRODUCT STRATEGY
USER RESEARCH
EXPERIENCE DESIGN
PAYMENT PROCESSING SIMPLIFIED
PAYMENT PROCESSING SIMPLIFIED
Reducing checkout confusion by using usability testing to make SNAP costs and balances easier to understand
Reducing checkout confusion by using usability testing to make SNAP costs and balances easier to understand
USER RESEARCH
USER RESEARCH
EXPERIENCE DESIGN
EXPERIENCE DESIGN